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Unhappy Customer
I placed 3 orders in the span of 4 days. I was given a delivery date approximately a week out for each one. Days later the status was still “preparing for shipment” yet the estimated delivery date hadn’t changed. A couple days prior to scheduled arrival, I received an email stating the order was cancelled because it was out of stock. This happened with all 3 orders. Oddly, the items didn’t display “out of stock” on their website for another day or two after this notification (I even received a “buy this before it’s gone” message on one of the items after I was notified it was out of stock). Apparently they take orders for at least several days on out of stock items. Given this gross mismanagement, I wonder how they remain in business. I’d rate them negative stars if I could.
3 years ago
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Wayfair has a 1.5 average rating from 2,238 reviews

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Alice, Customer Support

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