Total incompetence. In the last week of September 2020 I place a simple order for just a single Mattress. and I opted to pay monthly The 1st went out straight away. I received an email that gave an expected delivery date of the 5th of November, together with a tracking number. Close the ETA I checked the 'Tracking' The message simply said "Unable to find the item" I tried several times over the following days, still nothing. The Delivery date came and went. I contacted Wayfair to find where my item was. They said they would 'investigate and get back to me. A few days later I received an email to say 'it had been lost at their Warehouse & they would send another one. They also said it would be tracked this time. I then received another email to say the del'date was on the 5th of November! Again I tried to check the tracking and again 'cannot find this item' I contacted again and was told that the company doing the delivery did not use tracking?? Well the 5th of December came and went and no great surprise...No Mattress!.. Again I contacted them and was told the Mattress was delivered to me on the 1st of November. I told them that no mattress had arrived and that I was in all day and no one came. They proceeded to tell me that it was tracked and I had signed for it. I challenged this and asked for a copy of the delivery sheet. They told me it was signed by a Mr Richardson... I am not Mr Richardson. I told them the tracking number I had did not work. I then asked them to send me the driver's route that day and a copy of the delivery sheet, as it would be easy to match the sheet and his route and other deliveries. I was then told they would have to investigate again. I then received another email to say 'they had investigated and that they were very sorry and that they would arrange for the mattress to be sent again. wow so kind of them. The new delivery date....2nd week in Feb 2021!! So at this stage, they had taken my monthly payments and I had nothing. I asked for a full refund and a day later I had an email to say they had refunded me. I checked in my bank, and ... no money refunded. The battle will go on. As for anyone thinking of using Wayfair should stay far far away.