One star because 0 stars is not an option. I asked for a sofabed to be returned, this was due to happen on 28th November. Nothing happened. A few days later, when I was away from home on business, instead of picking up the sofabed, another was delivered. So I now have 2 sofabeds (4 bulky boxes in total) cluttering up my Mum's spare bedroom. Wayfair's tracking on their website shows that the items were picked up over a week ago. When challenged about this, they just seem to lie, blame everyone else stick their fingers in their ears and hope you go away. That is not going to happen