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Anonymous
Awful customer experience I ordered quite a few items from wayfair for over 1500$ Some items were good but some were not. Quality sucked and description didn’t match the real item. You can’t tell the quality till you receive the item. When I called them, they said I have to return at my Cost or use their shipping label and they will deduct the shipping cost. I called 3 different times and spoke to different people and they were all blunt. I asked for manager to call me each time but never got a call. They said that they normally ship free shipping so return is customers responsibility and if the item is not as per my expectation then it’s not a quality issue!! I actually found the same items on other online platforms like amazon abs Walmart at cheaper price and free returns! So why buy from Wayfair! I didn’t realize at first but they change the name of the collection so you can’t search other platforms easily for that snd end up paying a high price! But if you can search on the item type and color and description and Google search app, it shows a lot of options and get the best price and wayfair isn’t one of them!! So save your money and time and buy with reassurance by buying from the right places with a leave of mind.
3 years ago
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Wayfair has a 1.5 average rating from 2,238 reviews

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