I ordered a fireplace for my wife back on November 1st for her birthday. Her parents gave her a gift card because she asked for it to buy the one fireplace on the site she liked. This was delayed and lost in ship four times. We just received today *12/31/20* that we will not get the fireplace now until May. When we called customer service and ultimately spoke to a senior supervisor, she did nothing to help us and had zero power to help. They refunded us in a gift card which is no longer relevant because they have no fireplaces in stock. When we asked for our money back they said no. When we asked for a credit more than we had since we have been fighting with them for two months and would not receive the fireplace until May (7 months later) they said no. The absolute worst customer experience I have every experienced without exaggeration.