Wish I had read the reviews before ordering!! Ordered a bed in the black Friday sale. Including matress and had delivery dates confirmed for two weeks later. Brilliant. In time for Christmas! Recieved the bed frame, duvet, bedding no issues (apart from being all separate deliveries which we had to book off work) and the mattress was due a few days later so we dismantled and disposed of our old bed and put up an air bed for the last couple of days. Checked delivery the day before to make sure there was a time slot. The mattress had been placed on back order until January. Now I ordered because it said in stock so I rang them and they were polite but absolutely useless!! There was nothing that could be done. I explained I didn't want to be sleeping on the floor for Christmas when it wasn't our fault! To add to the audacity they had next day delivery of mattresses on their website but as I had used black Friday discount this didn't apply to me. Even though they were the same!!! I asked to speak to a manager which they said they couldn't do and one would ring me within 48 hours (shocker they didn't) I just received a snotty email from the warehouse stating that they had a delay and that I would just have to wait it out. The customer service team also told me all mattresses are made to order and that's why there is a delay and another told me that they are a drop shipping company and don't actually have control of their stock I cancelled my order and ordered with amazon which came 3 days later and of excellent quality and when it said it would be Never ever use this useless company again