Two beds were ordered from Wayfair but fell apart. Wayfair agreed to refund the money but thats when the trouble started! I have been trying to get the refund for 6 months now and had constant excuses from them as to why the refund had not gone through. I spoke many, many times to customer service who tried to help but was not able to talk to any managers. Eventually I had to change the account the money was going to be paid back into as they said that would help, it didn't!! The last excuse they gave was that the IBAN code was incorrect so they were unable to do the refund. At this point I had had enough so decided to try through the small claims court. I filed with the courts to retrieve the money which was time consuming and cost £60 to do but the costs, if I won my case would be refunded along with interest. It eventually paid off any my refund has come through but not until the courts issued WAYFAIR with a CCJ against them. What was more surprising was the fact that the money came through without any issues of incorrect IBAN codes which tells me there was no problem to begin with just a stalling tactic to keep hold of money that they owed!! My advice to others is 1. DO NOT BUY FROM WAYFAIR 2 If you have already purchased and have any issue with a refund do not hesitate to involve the courts as it has paid off. WAYFAIR you should be ashamed of yourselves to expect to keep money that is owed to people.