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Caitlin
DO NOT ORDER FURNITURE FROM WAYFAIR DURING COVID. THEY ARE NOT DELIVERING FURNITURE TO YOUR HOME. THIS IS NOT COMMUNICATED ANYWHERE UNTIL IT ARRIVES! If you live in a building, very heavy, large items will not be delivered to your home. You will have to figure out how to get the furniture to your apartment. This is the equivalent of leaving someone's heavy furniture at the end of the road. Absolutely ridiculous. They need to COMMUNICATE THIS VERY IMPORTANT piece of information to consumers so we have the opportunity to use another furniture company that delivers to our door. I absolutely would not have ordered anything if I knew this. This is absolutely an excuse of convenience as everyone else is delivering directly to homes. And they quickly put the blame on their delivery agents as though it's not their responsibility to manage, nor communicate this before orders are placed. It's also worth noting my very quiet building is fully managed, they wouldn't even need to press the floor as it's done by reception. It has wide hallways, cleaned daily and everyone you may see all wear masks. The 3 lifts are virtually empty during the day and if not empty, another lift will arrive in 10-30 seconds.
3 years ago
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Wayfair has a 1.5 average rating from 2,252 reviews

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