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Alik Shakarov
I wish I read the reviws before I purchased from Wayfair. It seems that they delay shipping of the furniture to everyone. My story is a bit differnet. I had my oudoor furniture deliverrd to me only to be taken away stating that it was damaged, They did not even give me achoice to accept it or to decline the merchandice. When I called Wayfair letting them know what happened, they toldme that they cannot tell the truck to come back because they were on route to other deliviries. Mind you that we called right away, it was not even 15 minutes. We spoke to a amanger by thename Sue and she re scheduled the delivery for the 21st of April. We called on the 19th to reconfirm on the 20th we get a cancellation. I called and spoke with different people (who do not know whether they are coming or going) also I asked to speak with Sue. Left Sue 3 different messages, did not get back to me. Spoke with Ken who is another manager, he told me that it takes 72 hours to scan the product at the wearhouse and schedule another delivery, Called the next day to speak with Ken, left another voice mail, never called back. Called again and spoke with Cindy she told me to call beck as the 21 deliver was not happenning. She told me to call on Friday. Called on Friday April 23 spoke with Arthur where he told me that the furniture is was found and scheduled Delivery for April 29th only to recieve a call from Wayfair to tell us that they will not be delivering the furniture as they do not know where it is. Spoke with Tom who is a person which handles deliveries, he told me that the furniture may be in the wearhouse but has not been scanned. Furthermore he told me that he did not know why the delivery was confirmed. If I want to order another set, I again have to wait 3 weeks. He told me that the will call me with an update, but I doubt is. Stay away from Wayfair, they do not stand by their word. The best part is that they have a robotic script for apologizing. I could not hear that anymore and told them instead of apologizing bring me what I paid for . I cannot say how Horrible this experience has been. Overstock rules. the best service ever. If anyone wants to buy from Wayfair, read the reviews first and stay AWAY!!!
3 years ago
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Wayfair has a 1.5 average rating from 2,252 reviews

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