Spoke to David on May 5th from Wayfair UK branch. @ 1.45. Number 0800 169 0423. I asked to speak to a manager given the continuing delays on delivery. David denied that request. David's first response was to issue a refund. When I asked to have a refund later in the conversation he became argumentative and stated 'why are you making an enemy out of me?' David continued to raise his voice with his condescending approach. The wayfair supply chain is flawed. David said this outright. The system takes days to update. All delivery dates are estimated. After the first delivery never arrived, the company does not have the product in stock anymore, yet I received 2 delivery dates which are now over 2 months after the initial order. The way in which this has been handled and the manner I have been spoken to is horrific. I have now been informed that the cancellation process has been started and can take days as the product may have left the wholesalers. This is after he said it is not in stock. Appalling!