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Matt
AVOID AT ALL COSTS. Ordered a sofa for our new flat which was on the website at 6-8 week delivery but when I spoke to a sales assistant they assured me from 'looking at stock levels online' that it would be with me in 4-6 weeks max. The delivery date I was given was 7th May (slightly over 6 weeks from ordering - so straight away calling into question the honesty of their sales team). The delivery date was then delayed by 2 weeks (now over the maximum 8 week delivery time advertised on their website). It has now been delayed AGAIN, meaning it will be over 9 weeks from order to receiving the item (if it even arrives on that date). The only option I'm ever given by customer service is to cancel my order. No compensation offered, no credit to my account offered as it isn't company policy. AWFUL customer service, false promises from sales teams and very, very unhelpful processes. If they aspire to be the Amazon of household items then they have a LONG way to go. Do not shop here.
3 years ago
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Wayfair has a 1.5 average rating from 2,238 reviews

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