First purchase ever from Wayfair and it has been BY FAR the worst overall experience I have ever had with any purchase, anywhere. It started when I purchased a $2100 gazebo. First problem was the shipping, it was scheduled to arrive about 2 weeks after purchase. When it arrived it was one 250lb box which seemed weird for a 13x15 gazebo that according to the order had a shipping weight of 550lb. When I pointed this out to the delivery team they said "nope, order only showed 1 box". So I contacted customer service to verify and got the same response, all the wood, metal hardware, and roofing panels were somehow magically stuffed into this one box. Oooook. Scheduled some friends to come by and help with the installation for the next weekend when I get a call from Wayfair right before they were going to come down. Apparently there was another giant box in their warehouse that belonged to me, they were sorry and would send that out but it would take another week or so to get. Friends couldn't reschedule so I decided to just eat the cost and pay the extra 600 to Wayfair for assembly. Apparently Wayfair contracts their assemblies through Handy.com. Handy gives me a date and schedules 2 guys for installation. I took all the parts out of the boxes and had everything waiting outside as instructed. Guys arrive and seem like good guys so I left them to work and ran to the store. Get a call shortly after from one of the guys saying that some vital hardware was missing or incorrect and that they wouldn't be able to assemble the gazebo without them. He tells me that due to the part being a special part and the product being out of stock at Wayfair they have no clue when the replacement part could come. But if I left it to him he would contact Wayfair, get the part from a contractor supply place he works with and I could either request a refund through Handy and pay him to come back and install or reschedule through Handy but that may take longer. I told him I appreciated the help and I would let him handle it. Felt bad they came out for nothing, tipped them both and left it at that. 5 minutes later the second installer comes back and tries to give me my tip back saying he felt bad for excepting because he believed the first guy (they are both independent contractors that Handy scheduled together) runs a scam. He said this is something apparently this other guy is known for in handy contractor circles. It's something he has done multiple times and he showed me messages between contractors to prove it. Apparently (from what they believe, I have no proof of this) the guy shows up, takes vital parts out of the hardware kit when no one is looking and then claims the product was shipped without the parts. He then offers to help get a refund for the incomplete item and set up a different installation directly through him so that he gets paid twice. I applauded the second installers honestly, told him to keep the tip he deserved, and that I would think on what to do. After thinking about it for about an hour I became madder and madder that the gazebo I purchased and was excited to have installed before memorial day weekend because it was my daughter's birthday and we had a family cookout planned, was not going to be put up because of what sounded like a man's lack of integrity. I called Wayfair and voiced my frustration at the entire experience from shipping to the trainwreck drama filled installation. Wayfairs response? "Sorry bout all that, we will reorder the hardware pack, may take another week or so for you to get. We understand you not wanting to reschedule through Handy for installation. We will request a refund and recommend you pay a different installer of your choice. If the request is approved it will take 3-4 weeks to issue you the 600 dollar refund for the installation, have a good day." Their lack of empathy was shocking but it's 2021 and this sort of response is par for the course. Overall terrible experience, would love to completely wipe my hands of it all, return the product and never deal with any of these companies again but gazebos are seasonal and sold out just about everywhere so I am forced to continue with this nightmare. So instead of enjoying my purchase over the holiday weekend I will be cutting and pasting this review all over the internet to help others avoid this type of headache, if you can.