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Anonymous
I ordered the Dakota Fields, Ventura 8 seater rattan outdoor set on 30th March paying £1,277.99 and it was due to be delivered in April but then the Account shows May 13 which was fine with me. When it didn’t arrive at that time I called to chase it up. They said they would look into it but didn’t come back to me. I called again last week and said it was actually May 2022 not this May now. So they have then automatically put this as ‘Pending Cancellation’. The reason Wayfair have done this is because they are now selling this set online at twice the price - £2,549.99! They claim there are 9 left order quickly with delivery in 8-10 weeks! Yet they are cancelling my order! Surely this is not acceptable?! I ordered this in March deliberately before prices go up in the summer- which they now have! It occurred on: 2021-04-30 I’m completely let down as I have family birthday event with no outdoor seating. Current prices of 8 seater equivalents now extremely high during peak season! This is not fair or acceptable. Wayfair should honour the price I paid- not their increased price for new orders. I’m already a customer waiting for this product and have been queuing for it’s arrival for months. Someone paying more for it now should not mean my order is cancelled! Plus they say I’m being refunded but it’s been a week and still no refund.
3 years ago
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