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Anthony
I ordered chairs and on the website it said 100 sets. I ordered it because it was a great deal, then I went online to show my family what I bought to see if it fits the house. That's when I realized that it was probably an error on their end. I quickly canceled and after a day, I was emailed back saying that my purchase cannot be canceled due to it being sent out. It took 2 days for the label to create and another 4 days for it to ship. They are clearly lying about it. I even spoke to a representative who said that their system has shipped the chairs. Fast-forward to yesterday: I asked support for a refund and they said that they can either send me a tracking label or have me print it out. I don't have a printer, so I walked all the way to the library to print it out. When I contacted support again to have someone come and pick it up, they told me that they sent me the wrong label and they can either send me a label or have me print it out. WHAT THE **** is this service. Worst place ever. Just save yourself the time. If I don't get my money back I'm just going to sue this place. Clearly they are not cooperating
3 years ago
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Wayfair has a 1.5 average rating from 2,252 reviews

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Alice, Customer Support

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