Terrible experience with wallpaper delivery.. I requested a sample of a particular wallpaper on 07/06, and received an email advising that they could not provide a sample of the requested paper, but I could order a roll and then order the remainder afterwards if it was suitable for the purpose. I placed this order on 09/06, with an estimated delivery date of 12/06... I waited beyond this date and received a package from Hermes on 18/06, which contained a roll of a different wallpaper to that which I had ordered. I then contacted Wayfair through their online chat tool, and was advised that a new roll was being sent out to me, and would be with me by 29/06... please note this expected date was nearly 20 days after the original order was placed. After being advised that a refund would not be possible until after this amended delivery date, I reluctantly agreed and after taking screenshots of the entire conversation, I accepted that I would have to wait until the roll was delivered. Today is 29/06. I checked online to see the status of my order and noticed that Hermes have had the package since 20/06, and are yet to attempt delivery. I rang customer services to express my dismay at this situation and was advised that I would have to wait a further two working days for an investigation to be started, before they could tell me where my package was and when I could expect it to be delivered. When I made reference to the advice given to me on the online chat tool, and that I had a record of this exchange, I was told that the agent didn't know what they were talking about, and that I had been given the wrong advice. I then requested a full refund as was promised to me online by the chat representative, to be told that I would only receive my refund, once the roll had been located and returned to Wayfair. I think this is outrageous, the time scale involved in waiting for the original roll to be delivered, the initial non remedying of the wrong paper being delivered and the hesitancy on Wayfair's behalf to issue a refund once the whole situation had turned sour, gives me grave concerns for their ability to actually deliver the products that they claim to sell. The agent involved on the phone assured me that a refund would be given. I am yet to see this reflected in both my account area or via my credit card statement. I am still awaiting confirmation that my refund has been processed, but in the meantime I implore you to think twice before placing an order with Wayfair. *UPDATE* Despite the reply given by Wayfair, Hermes contacted me this morning to claim that the package would be delivered this afternoon, despite being promised yesterday by Wayfair that a full refund would be issued! So at the end of the matter, It appears that I have been lied to by the online representative and now the phone representative too! There's little to no point in asking this company for help. Even when they claim to be helping, and they acknowledge that it is a problem of their own making, they continue to lie and to hold my money hostage, while they cover the mess that they themselves have created. I hold very little hope that they will expedite my refund as has been promised now on multiple occasions, and am looking to reverse the charge on my credit card as a point of recourse. Frankly, its not worth getting into the bother in the first place, I advise you all to find someone else to buy your product from.