Jose R should be terminated! Continued horrible customer service by Wayfair reps. A damaged table was scheduled to be picked up today, of course the driver lied about collection attempt. I chatted via web chat with Jose R, who was the most ignorant, disrespectful rep I have ever chatted with. He refused to transfer my chat to a manager, and then told me I was lucky he did not terminate my chat. And then he attempted to intimidate me by stating that it would not be a good idea for me to post the chat on social media, as it would not be good for me??? The mere fact that this rep felt this comfortable communicating with a customer in such a rude manner, indicates that this is how he normally interacts with customers, and this should be of concern for Wayfair. How is this type of behaviour acceptable? Needless to say, the entire chat will be posted on social media, and forwarded to the media, as this is just another aspect of the ongoing substandard service offered by Wayfair