I ordered a sofa that was never delivered as of today- Wednesday. Wayfair did nothing for me and told me to call the third party freight company to track the missing sofa. They said it showed that the sofa was delivered but it also showed on their computer that it was still being tracked. I asked if I could just cancel the entire order since no one knew what was going on. I was told that they'd refund the $ for the sofa but I'd still have to pay the delivery fee for the sofa that was never delivered. (over $100). They also gave me the number of the third party company so I could sit on hold for hours to locate the sofa I ordered. So after being on hold with the third party freight company, my sofa is now supposed to arrive on Saturday. I'll never order from Wayfair again.