I ordered a two-piece nest of glass tables on 3/8/21. The first delivery didn't arrive and the second delivery finally arrived on 24/9/21. When I opened the packaging it contained only one table. I immediately contacted the courier and then Wayfair. Wayfair claim that both tables were sent in the one package. It is printed on the package that this is Box 2 of 2. Also, the packaging measures 49x49x33 cm (dimensions printed on box and I have also measured), yet the largest table, which was not received, measures 54x58.5x44 cm (as stated on Wayfair's website). Despite sending numerous images and irrefutable proof that both tables could physically not have fitted in the one box, Wayfair continue to ignore this information and falsely claim both tables were sent in the one box. Wayfair has stated that I can return the item and request a refund but this would be subject to quality review, ie when I return the one table, they will claim the second table is missing and refuse to refund. The tables were quite an expensive purchase so I am currently seeking legal advice on how to proceed. I would not dream of ordering anything from this untrustworthy company again.
3 years ago
Wayfair has a
1.5
average rating
from
2,252
reviews
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