Wow where do I start. Ordered a sectional from these guys 35 days ago. First delivery attempt - delivery canceled by the shipper the day before via text message. I had taken time off work for the delivery because I had to be there. OK - No problem we rescheduled for three business days later. Again, text message received the day before that they had to reschedule. Next delivery attempt - delivery canceled by them 7:30 on the morning of the scheduled delivery. Again, I had taken time off work to be there as I was instructed that was my end of the deal. I was beginning to see this was going to be a trend as this was now the third time they canceled on me. But, Wayfair promised me that it would be there this Friday. Rescheduled again for Friday - got a phone call at 7:30AM again. This time the truck "broke down" just as they were loading my sectional. OK now I know they're lying to me. I work for a company that does plenty of shipping and receiving. If a truck breaks down there's another truck available within 30 minutes that is used to get the shipment to the customer. Wayfair says there's nothing they can do until next Wednesday when they will inevitably cancel on me again. I have no furniture in my living room as we moved the old couch out of the way when the initial delivery was scheduled two weeks ago. I held up my end of the deal - I paid for the item and was there on every scheduled date that was selected for me by Wayfair. No truck available is the worst excuse I've heard. They could have hired a mule team and had it delivered to my house if that was a valid excuse. I can't believe a company this large can be so inept. I will never give Wayfair another red cent and will tell every living person I know and will ever know about this experience. Don't make the same mistake I did. Buy from a local furniture store. Do not give Wayfair your money!