I bought a bed frame from Wayfair on sept 20th. To be delivered as promised on the 27th. Long story short it didn’t arrive, contacted them, they told me they lost the bed frame. I then found out later from someone else at wayfair that my bed frame wasn’t lost, just damaged! They then told me they were going to ‘send a new one’ to arrive by 1st November, which was very annoying but I liked the frame so I sucked it up and decided to wait. This morning I have had an email from wayfair saying that they cannot send another one until April 2022 and they’ve refunded me. My whole transaction has been nothing but lies and appalling customer service. They are totally unapologetic and uninterested. Even the fact that on their 5th email to me they called me ‘Maria’ which isn’t even close to Sophie, my name. I will be sharing this experience and stopping as many people as I can from buying from this pathetic excuse of a company.