Ordered a desk. Wayfair use XPD as their delivery company. XPD couldn't find my new build address so went back to depot. This is where the problems started. Their lamentable App let me re-book for the next day. So I waited all day next day and nothing happened. The reason I found out later, was because the routes had already been set for the next day so the app shouldn't have let me choose the next day as delivery was impossible. XPD bother to tell me the day the app let me choose was impossible. I only found out by calling Wayfair direct. I couldn't call XPD as they make communicating with them as difficult and expensive as possible (7p per minute and you'll be say in a queue for a long time). XPD live chat on the App simply doesn't work, it crashes. Live chat on their website isn't a live chat, but a message taking service. Want to add special delivery instructions on the App? It says you can do this but when you try it isn't selectable, it doesn't work. So I had to ring Wayfair who then pass on the special delivery instructions to XPD, but you don't know this unless you call them and find out... I complained to Wayfair about the above and was told nothing would happen aside from trying to get some improvements in their service level agreement contract with XPD for some time next year, maybe... Wayfair and XPD seem to think customer's time is free and taking days off work to stay home in the vain hope a parcel may arrive is normal. Wayfair's view is the customer must revolve around Wayfair's processes and cheapest ever contracts with XPD for delivery. No complaints are allowed, or followed up despite me asking for this to escalated to a manager several times. Wayfair just hides its shoddy service behind customer service agents who are not empowered to fix, escalate or offer goodwill payments for complaints. Avoid Wayfair - do not use. To give some more context, Currys and Very both couldn't find my address on the same day. They both called me and I gave directions on how to find me, and they delivered, no problems. If they can do it, why cant Wayfair?