Truly terrible outfit to deal with. Never known a company so poor with all levels of communications, a completely in-cohesive customer service team. They have no idea what their couriers are doing. I can only suggest NOT dealing with Wayfair and go to any alternative you can find on Amazon as it would surely be better than this shambles. They had no idea deliveries had happened, and then not happened. They then processed returns but then emailed saying it's not been processed. Estimated delivery windows were absolutely inaccurate- expect large delays as even the courier himself said that almost every delivery he does on these guy behalf is met with hostility from customers. Don't let a polished website fool you. I've added my order number but truly believe they wont be able to locate this.