Shocking customer care. Ordered a Christmas present well before Christmas. No delivery, just an update saying awaiting collection from warehouse. Finally get them to send a replacement which they said wouldn't arrive until the 5th Jan. Explain this to the recipient of the present. get to the 5th still no delivery. I told every customer service advisor that I didn't want a refund I wanted my item. They have refunded my item which i didn't want. Now I have to wait 3-5 days to get my money back and re order. Second problem is that this item is now marked as on sale, but the sale price is exactly the same as the full price. So looks like they are increasing the price for a sale then marking down to the normal price. This is a scam and I am sure against trading standards. All in all a terrible shopping experience and I wouldn't recommend using Wayfair UK at all!!