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Anonymous
I’ve ordered eight items from wayfair.com and a few days later I saw on my account that two of the item’s delivery dates were changed to 2 1/2 months later. I was confused of what was going on with my order and the next day I called and spoke with a customer service representative. She basically said the order is back ordered until Apr. 16 (prior delivery date was Feb. 2). She apologized for the trouble without offering a resolution to this issue besides cancellation. I have my house turned upside down and have been waiting for the crown molding before moving on with painting. I ordered a different style of crown molding which had a bit higher price and the manager said they cannot price match the two items. I went through all the trouble and was not informed in regards of the big delay with my two orders and they couldn’t offer a discount or a price match on a different item that hopefully will come on time. Btw, four more items from the a same ordered were already arriving late. The manager said he doesn’t think the new order of crown molding are in stock either. During this order, I’ve signed up for the Wayfair credit card, too. It is a big mess and a lot of headaches! If I was aware of the troubles I would have ordered from other companies not wayfair. They are unreliable and don’t offer resolution. Sad and dissatisfied
2 years ago
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Wayfair has a 1.5 average rating from 2,237 reviews

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