I ordered a sofa that was delivered quickly but not to a room of choice as stated, courier said they only do doorstep delivery but as it was pouring down and I was on my own they put it in the garage.
I got help bringing it into the house the next day and photographed the opening of parcel as packaging was damaged. It was obvious that another item had been stored on top of this as sofa arm had a dent in it from the foot of a heavy furniture piece rest on it for some length of time.
I reported it straight away sending photos and videos of the damage but Wayfair said the depot and courier refuse to accept responsibility for the damage so I’m stuck with it.
Have been very happy in the past but will not order again
2 years ago
Wayfair has a
1.5
average rating
from
2,252
reviews
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