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Anonymous
Place an order and it already gives you a longer than you'd like delivery time frame - when I placed my order it was supposed to be delivered between Feb 28th and March 7th. Between 1.5 - 3 weeks. Ok...we can handle that. Get email that it shipped - with estimated delivery of sometime 'after March 7' and to check back after 24 hours for updated shipping information and movement....hhmmm k. I checked the next day, no update. Check the tracking info this morning...72 hours later and now it says some time 'after March 14th'!!!!!!!!!!! K....you already have my $630. I can't see what is going on with the shipment. Delivery date gets pushed out. I call customer service to see if maybe they have more details and that was one of the most unhelpful conversations I have ever had, not to mention that the person was on autopilot and would not take a breath while talking so I had no chance to ask a question or respond to ANY statement. I don't normally get rude with people - they're just doing their jobs and it's not their fault - BUT LET PEOPLE TALK AND ASK QUESTIONS SO IT DOESN'T ESCALATE THE FRUSTRATIONS FURTHER! In short I got told they don't know when it will be delivered. They give estimates based on the shipping warehouse and after it leaves there it is out of their hands. Their website isn't updating. It's the shippers problem. They say "after March 14th" because that is when it is estimated that the NEXT shipping company will receive the product. Then they will take 2 business days to call you to schedule the delivery (even when it's a plain ol' drop off delivery method) and then you will get your product but it could be 6-8 weeks............... Well...do you think I would have placed the order if you had listed the "honest" lead time of 6-8 weeks? NOPE!!!!!!!!!!!!!!!!!!!!!!!!!!!! But now you have my money so you no longer care. THANKS!
2 years ago
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Wayfair has a 1.5 average rating from 2,237 reviews

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