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Anonymous
Had to give 1 star only to proceed on how horrible Wayfair is. Yes, their items are made in China. Not very sturdy at all. So, here’s my story on purchasing a gazebo. I purchased one through customer service. A 10x10 with a cloth type top. It came to the house. The husband spend $30.00 at Home Depot for the hardware to put it in. After getting it , we decided to purchase extra cloth tops for it to have in case they get torn, weathered, whatever. So I called Wayfair back spoke to customer service and ordered two. We decided to put the replacement top on when it came to see if it fit. Good thing we did! It was to big. Called and returned it. So they customer service representative said that the next one we ordered together should fit. Nope, it did not. Then I was given a email after calling Wayfair to the company to email them to see if they had any. When I did I did not get an email back. So I called Wayfair again and told them. So they gave me a phone number to call. The company said they did not sell replacement covers?? So I called Wayfair back and told them why am I spending money for a gazebo with was close to $500.00. Only to use it till the cover gets worn then I have to purchase a whole new gazebo? I wanted a refund. Oh, they gave me a refund but now I have to spend $65.00 to get it sent back. Why, because I was told by the manager that it doesn’t specifically read that they have replacement cover tops for the gazebo. Never again will I order from these crooks!!
2 years ago
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Wayfair has a 1.5 average rating from 2,237 reviews

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