Last week I had ordered a rug and 2 rug pads during their Way Day sale. When ordering, there was an error, so I had to click "purchase" again. I then went onto my credit card app to make sure I wasn't charged twice, to which I found 1 charge that was pending. Perfect. Now it's a week later, and I'm wondering why I still haven't received a notification that they received my order, or that it's shipped. So today I go onto my account and see that there is no order history for the order I placed last week, and the items are still in my cart. I then call my credit card company, who tells me that there is indeed a pending charge for $135.82 on 4/28/22 for Wayfair. Weird. So I call Wayfair to ask what's going on, and am told that their app experienced a glitch, and I'm not the only one who's had a problem. They offered me 10% off my next order (LOL I can find that online), and tell me that they can't honor the sale price EVEN THOUGH THE CHARGE IS PENDING ON MY CREDIT CARD. They told me to talk to my credit card company and get it sorted out with them, basically. I just want the items I intended to order, and was charged for, at the price that they originally charged me for. It could be as simple as honoring that price for a loyal customer, but instead, they want to provide horrible customer service. They didn't just lose a customer, but a whole place of business, as my entire office intended to order products from Wayfair now, and in the future. I'll now take our business elsewhere, thanks.