company over the course of the past few years but they have since descended into a bunch of uncaring, unsupportive and selfish liars. We ordered a new sofa suite from them in early April and due to on site renovations were assured these items would not arrive until early May (as requested) or at the earliest the 25th April. Have the screen print of these dates from their website and subsequent conversation at sale. A few days later we were notified that one of the sofas would be delivered, on the very day our front porch, door and hallway was booked to be painted. They cared nothing that 1, they were delivering weeks prior to the agreement or 2, about our pre-booked (5 months prior) decorators...they were delivering the larger sofa and that was it! We had to cancel the decorator (£300 cost to us) for another day as you can't bring a new sofa through areas of wet paint. Sofa was royally dumped on the porch, delivery guys stating they're not permitted to do anything other than a 'doorstop'delivery. When we tried to complain we were repeatedly refused a complaints form or any directive how to complain, only told our 'feedback would be passed on and we would not be told the outcome as it was an internal matter!!?? Consistently refused any redress. As punishment for 'complaining' the second part of the new sofa suite was not delivered for another 5+ weeks. When we challenged this we were told we could always cancel the order if NOT HAPPY. So they actually suggested we cancel 50% of a matching suite! Simply spiteful!! I have waited a few weeks now to submit my review because given the other horror stories I've read in recent weeks I wouldn't have put it past Wayfair to have cancelled the outstanding sofa just to spite us because we had the audacity to complain. When we moved to our new home 7 years ago we spent a small fortune with Wayfair, from lights to mirror's to small furniture, soft furnishings etc etc and this is how they treated loyal customers!! WOW!! Avoid this company and cancel any accounts you have with them. SIMPLY EVIL & SPITEFUL People