My husband and I decided that we wanted to have patio furniture to enjoy our balcony this season. We looked on Wayfair and saw the cutest egg shaped double swing. Not exactly cheap either. We saw cheaper elsewhere...but it looked so cozy. We read the specs where it said "frame included". So what would you assume the frame is? The part that holds the swing. You would think for 1500 bucks it should be included. Right?? We high five and do it! We get the unit a couple of weeks later. Hmmm....No frame. We figure its being shipped separately. Call Wayfair. Twice. Both times the rep also assumes the frame is what holds the swing. They call the supplier. Wrong. In itty bitty writing at the bottom of one of the pictures.....NOT in the specs... it says 'stand not included'. So why would they not include that important tid bit in the specs? Wayfair contacts the supplier, tells them their ad is misleading, and the suppliers answer is.... just return it. No offer of a discount to order the frame or for the trouble. Initially, with pouting faces, we opted to return it. Set it up with Wayfair (although we would have had to pay $95 for them to pick it up and ship it back) BUT....the cushion seemed so comfy....and it was MOSTLY already here...so we caved. Spoke to Wayfair, said we wanted to keep it and they end up offering a 10% discount off the STAND. That was 3 weeks ago. It was supposed to be here on the 15th of June and that's changed to the 29th -_- Now in between this fiasco....and because we obviously didnt learn our lesson.... we ordered a small patio set. What could go wrong??? We got it quickly....within a week. Open er up to get it set up a few days later......shocker....no hardware. Again.....on the phone with Wayfair. They asked if we looked for a 'secret compartment' in the box for the hardware. My dude.....we had literally torn the box into a million pieces, to the delight of our cats, trying to find the elusive hardware. No secret compartment. Sooo....they said they notified the supplier and it will be shipped out. Yup. Still waiting. Took us a week to get the furniture...and now over 2 weeks for the parts. So we have an egg shaped swing....still sitting in a box......we have a patio set sitting in pieces on our balcony.....and still cant enjoy either one. It takes 2.5 seconds for them to take the money from you....and weeks to have them fix an issue. I will give Wayfair customer service a 5 star. They are extremely helpful and actually seem to be sympathetic to your issues......but I would highly recommend they be more choosy with whom they decide to partner with. There is NO reason we should be waiting this long for parts. And lets not get started on the fact that the box clearly says that the patio set comes with blue cushions.....and they are in fact white. Who tf orders white cushions?? At this point, we decided we are done with the Wayfair experience. Lesson learned. With both of us working 12 hour days...sometimes 6 days a week.....neither of us have the time nor the energy for constant follow ups. So be warned. Read the ads carefully......check for itty bitty writing on pics, dont trust the specs.......and call Wayfair directly if you are unsure. You're welcome.