I ordered a mattress from Wayfair on 26 July. I was given a delivery date of 28 July and a DHL tracking number. I checked the tracking number on 28 July and DHL hadn't even received the parcel. I contacted Wayfair and I was informed that an investigation would be carried out and a replacement sent if necessary. I received an email from Wayfair on 2 August confirming that the replacement had been ordered and telling me to expect an email with confirmation of dispatch and the tracking number. I contacted Wayfair again on 3 August when no email had been received and I was told that the courier had not collected the parcel but it would be sent the next day. I had still not received confirmation of dispatch on 5 August so I contacted Wayfair again. This time I was told the mattress was out of stock but I could expect a mattress to be dispatched on 9 August! I have already been waiting for the mattress for ten days and 9 August would be too late even if the mattress is actually delivered. I have wasted enough time 'chatting' with Wayfair's 'customer service agents' without getting a resolution and now I'm going to cancel the order. Wayfair is totally unreliable.
2 years ago
Wayfair has a
1.5
average rating
from
2,236
reviews
Book your activation call by clicking the button below. Or call us now on
+1 213-325-5109 .
Book a Call
Alice, Customer Support
Start Your Free Trial
Thank you! Now Check Your Email...
A member of our team wil be in contact shortly to discuss your existing contract and the next steps to take.
We've sent you a link to verify your free account. Click the 'VERIFY ACCOUNT' button in the email to complete activation and access your REVIEWS.io dashboard.
If you have any issues then please open chat to talk to a product specialist.