I ordered an air condition on the morning of the 7th advertised as fast shipping by the 10th. It is now the 10th and my item still hasn’t been shipped. I needed this because one of my ACs died and it’s the hottest summer ever. I am moving out this weekend and spoke to a total of 5 people including a manager who can do nothing for me. They are refusing to cancel my order because they say they don’t know the progress of shipping yet but when you look it up on fedex all it says for 2 days now is that a label was created! I am now told to keep track of it every day and make an account on fedex to reroute it to my new address the moment I see it shipped because that’s what I want to do while I’m moving an entire house into another!!! This is completely disgusting and unacceptable! How can you advertise something as fast 2 day shipping and then not even allow me to cancel for a refund when the item never shipped!!! Horrible customer service! I will never ever order from them again! This is why I only order from Amazon! 2 day shipping means 2 day shipping with them and if this had happened with them I would have my order canceled and refunded. I am honestly disgusted by this company and the fact that I had to call several times with no solution. All I want is my money back and my order canceled!