Ordered a sectional in early 2022. A week after order, they sent an email that half of the sectional was out of stock/discontinued but shipping half a sectional. I called to cancel, because the strange looking half sectional wasn’t what I ordered. Placed an order on the app for a “deep” couch on 8/17. Within 30 minutes, I discovered the measurements provided by Wayfair for the sofa weren’t accurate based on older review. Reached out through chat to be told it wasn’t cancellable and a disclaimer shows on my order screen stating such. I called customer service the next morning, and it was discovered that disclaimer is there if you order through the website. The app has nothing. I sent in screenshots to prove that. I was told they were submitting a cancellation “form” the morning of 8/18 and to call to speak to a manager if I don’t have a response by 8/22. Called on 8/22 to have two rude CS agents tell me nothing was submitted. A manager then assures me I will get a cancellation and submits. I call each day with no update or promised email until this morning, 8/25. Another rude CS told me it was rejected. Nothing can be done. I asked for a manager not a supervisor. “We don’t have managers here.” I have screenshots of everything, including my same day attempt to cancel. According to my state law, I had three days to cancel unless there was a disclaimer. As shown in my screenshots, no disclaimer exists on the app when ordering that sofa. Oh, the shipping date has been moved back at least once during this time. Read the Wayfair reviews here and elsewhere. I should have.