Horrible customer service, took money but no furniture
Don not use this company.
My son moved for his first job into an empty house. I ordered a bed and a mattress , work desk and cabinet from Wayfair. They have cancelled his delivery twice. He is sleeping on floor for the third night. I am told next delivery scheduled in almost a week time.He injured his back as a child and sleeping on floor means he will be in pain for weeks. His work involve back strain. I called customer service 4 times. They rude, they refused to refund me or deliver as promised. I could not get through to a manager. I emailed , no response.
The irony, every single time I called I was asked to accept an email and rate their service 5*. And in sarcastic voice they will ask at the end of the call, is there any thing I can do for you? When I said you did not provide any service none what so ever, he said I have been patient with you, now I will end the call. He just hang off.
Do not use them
2 years ago
Wayfair has a
1.5
average rating
from
2,236
reviews
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