Years ago I used Wayfair for various small household items. I was quite impressed that if something was wrong, they would send a new one and you didn’t need to return the damaged one. Recently I placed a large order for for outdoor furniture. I did a live chat with an agent to help me pick out an umbrella and base to go with the table and chairs. Both the umbrella and base were far too large for the size of the table. So I had to pay return shopping on both at $34. I asked the agent if she could give me free shipping back since their agent selected it. She said “NO”. Not, no I’m sorry we cannot. I was shocked by the rudeness. So I returned it and reordered from Amazon with free shipping and returns and a much better price. The umbrella was perfect. Learned my lesson. Amazon all the way. Much better customer service