people working at wayfair are incompetent to say the least. 1. We ordered a TV stand, which arrived broken which meant we had to wait for another one to arrive. It broke because of the poor handling of the courier, smashing and dragging the box from his van up our stairs, I literally watched him smash, drag, flip, and smash every wall and step on his way up. Which is absolutely ridiculous. Surely he doesn't hate his job that much? 2. We ordered two rugs, the same size and same design, its clear on our order that the there are meant to be 2 of the same rug. They sent us two different ones. We sent them a picture of the different rugs next to each other and asked for a replacement of the one that didn't match. They replied saying that because the product number matches, we cant send another one. Wayfair also asked us not to open a new replacement request form! Meaning they want us to accept a product we didn't even order and that wont match our current living room. The bone idleness of the incompetent staff is bewildering. I have informed my wife to never ever use wayfair again. Its cheap nasty customer service is appalling and the company doesn't deserve our hard-earned cash.