Initially we ordered a sofa from wayfair but our new place where we have no furniture in the living. So I requested wayfair to give me a deadline by when the delivery can be expected and as per usual they estimated me 9th of September. After calling them on 9th of September and complaining about the delay in the delivery, they told me that the order will be delivered by 10th of September. While waiting on the 10th of September and having multiple calls with the delivery company I have got a partial delivery by the end of the day. After waiting for the missing piece of my order for 2 days I've tried reaching them again and after a long call they told me that they don't have any knowledge about the remaining part's delivery. So I've decided to cancel my order and ask them to process the refund and pick up the delivered parts. On the a call agent told me that I'll be putting you on hold and while I process your refund. After reading on the call for 20 minutes she disconnected the call. Meanwhile I was under the impression that my order got canceled as per the last remarks from the customer service. So I've ordered a sofa with a local vendor and expected a delivery on 16th. Then on the 15th of September I have received the missing piece without any prior notification or information from wayfair. After receiving the missing piece I tried reaching customer service again and explain that my order was supposed to be canceled as per their last response. And refer to the previous call and ask them to check the record for any activity earlier. This time customer service totally denied any record in the call although I have references of that call in my dialog and the duration while I was on the call is also with me. Upon explaining that I have all the evidences with me the customer service representative told me that the call was disconnected so they don't have any record for that but when I refer to the earlier calls where I was calling them several times to ask for my order delivery and expected date of delivery, she said that we can't even trace that either. Furthermore when I explain them that I've already put it a deposit to the local vendor to deliver a sofa by today, that is 16th of September. And that local vendor call me that he is on his way to the delivery probably by the end of today. She said that we have not responsible for your order as your order and refund will be processed by some other company who is the sole manufacturer or the the freight company that is delivering the order. Which means that wayfair is selling the products from other vendors and they are no more than just a e-commerce business who are selling product from other people. In the end instead of resolving they gave me another estimated resolution date by then the actual vendor of the furniture will contact me. In the end, I lost $300 off my deposit which was ported against the order I placed with local vendor. I would highly recommend anyone who is looking for something on an estimated date or on a reasonable delivery duration to not buy from them instead of that go to any local vendor and negotiate out a good deal from them while supporting the local community. Thank you for reading my miserable experience.