Honest Experience in Hell To begin with, they charge you £9.50 for any returns. Don’t get trapped. Second, most of their products are available on other platforms like Amazon or directly from the brands website for cheaper. Third, they have a pathetic useless customer service and if your case goes to the “Executive Resolutions” team, the Manager, Chelsea McAnulty, she is one useless, arrogant, egoistic woman who must hate her job and her life to a level where she believes she works for a dystopian dictator, the founder Niraj Shah, who has been accused of Sex and Child trafficking. Google it if you don’t believe me. I Ordered 8 lamps where only 4 arrived. Out of the 4, two were damaged…. Complained and after 2 weeks of back and forth with delivery team, they confirmed the delivery company lost the package and agreed to issue me a refund. Few days later, this pathetic woman Chelsea, writes to me asking to file a crime report so they can claim their money from EVRI delivery. I refused because there is no crime that happened apart from no delivery being done at all. I finally called the police and told them Wayfair is asking me to report a false report so they understood and gave me a crime report number. I sent this to Wayfair, they then say that a refund will be issued in 1-3 days. After 7 days, Chelsea emails me again to say that they will no longer issue the Refund and closed my case. I have now claimed a chargeback from my credit card company, so if you go through something like this just claim a chargeback and have your peace. Avoid this company if you don’t want to go through hell as I did.