I ordered a bed from Wayfair Canada which was to be delivered to a condo. Unfortunately, they use Fedex which is unable to provide a window for delivery and expects the buyer to sit outside the building all day to receive delivery. Fedex set me up on a text notification system when the driver was nearing the delivery time (which did not notify me). All furniture deliveries that I have received have a delivery co that commonly delivers furniture and provides a confirmation of the delivery timeframe PLUS contact you when they are nearing your location. When I was unable to receive the product that I purchased, Fedex took two days to notify Wayfair that the bed was being sent back to them. This was after spending approx 5 hours on the phone with FEDEX and Wayfair. Wayfair finally said that they would refund me for the purchase. Guess what they did? Not only did they not issue a refund, they billed me for the bed a second time. I am not able to speak with finance. They would not even allow me to show my credit card information online. I was told that it showed that a refund was issued on their end with a system glitch note. I was further told that it would be up to finance to decide about whether they billed me twice for a product that I did not receive. Customer service does not get involved with finance they only submit tickets and the wronged consumer cannot communicate with finance. At this point, Wayfair has billed me over $600 for a product that I do not have. HORRIBLE SERVICE!!! I would recommend not purchasing from these people.