To whom it may concern: I order a fairly large item that requires special delivery on 11/04. Upon checkout, Wayfair offered the option of deliver inside your home or left outside. I choose an inside deliver and purchased installation services from their vendoe partner, Handy. They gave an arrival date of 11/11 and scheduled an installation date on 11/12 at 1pm.  I did NOT receive any correspondence/ forms of communication(email, text, call, etc.) from Wayfair that my order is delayed until 11/17.  Had I not inquired on today, I would have been just sitting here waiting for the special delivery.  How rude!  I took time off from work to be present because you can't make an "inside the home" delivery unless someone is home correct?  Wayfair's response was that I should have checked their system for updates and that they do NOT send notifications if the shipment is delayed. Nor did they notify their installation partners to cancel or reschedule the date. They said its the customers responsibility to check their system!  This is extremely poor customer service in my opinion. I called and spoke Casey and due to resolve with the first line customer service department,  I then asked for a supervisors. I spoke with Megan(ID# 276382). Megan was very "robotic" in her responses to me. She clearly doesn't know how to or care to exemplify good customer service to a customer that has a complaint. She doesn't have the conflict resolution skill set to be in management.  I asked for some type of inconvenience compensation and they offered me a 10% coupon on my next purchase. Really? Why would I spend more money with a vendor that has clearly dropped the ball with this order and not willing to make some type of amendment other than to ask me to spend more money. What a joke!  The item is now being sold for $20 cheaper than my purchase price. I asked if they would be willing to apply the $20 difference back as a credit for the lack of communication and inconvenience that they caused and they refused so I canceled the order entirely.  I really wanted the item but I refuse to do business with a company that treats its customers this way! Why would I recommend Wayfair to anyone or utilize their services again? Their are other vendors out there that value their customers business!  Wayfair comes across as a low regiment type of online vendor that tries to compete with major vendors but not on par with other online vendors customer service. Hopefully someone with authority and business acumen will contact me upon receipt of this complaint to offer a resolution.  Disappointed-