I WILL NEVER BUY FROM WAYFAIR AGAIN! I was confident to buy my very first massage chair which cost more than $2k in price. I was so excited but not knowing it will never arrive. It was bought on Oct 9 and was expecting it on October 12. I called and chat with customer service many times to follow up. They cant tell me what was going on until until October 25 and informed me that the chair was lost in transit...so ok then I called again to speak with supervisor which she was kind enough to give me discount and said the chair will be replaced... I waited again until Nov 12. NOTHING! My last hope was maybe it was delayed again but no... THE REPLACEMENT WAS LOST IN TRANSIT! AGAIN? SO I CALLED CUSTOMER SERVICE AND I GOT THE MOST RUDEST ARROGANT ! I have said that maybe Wayfair dont even have this chair so it would be fair for me to get another model. He assured me that Wayfair will not send me another model but the same one... WHO IN ANY RIGHT MIND WOULD BELEIVE THAT WAYFAIR HAS THIS MODEL WHICH THEY HAVE LOST TWICE IN TRANSIT? SO TO MAKE MY LIFE EASIER... I ASKED FOR A FULL REFUND! BUNCH OF SCAMMERS!