If I could give zero stars, I would. I ordered a dressing table on 16 September for the wrong parts to be ordered. When I flagged this it took two days of persuasion and explaining to get them to send out the replacement parts. Fast forward to the end of November and my order has been delayed twice, with no explanation offered as to why until I demanded one from customer services. It's now unlikely my dressing table is ever going to be delivered as it says back in stock in November 2023 - yet I didn't receive an update from Wayfair. After waiting this long you'd expect more effort regarding communications and, to be honest, more than a refund, given the fact I've been messed around so much and waiting for almost 3 months for a product that was due to be delivered in September, for example a simple gesture of good will - but I've been told in no uncertain terms that this won't happen. I've now decided to request a refund and, when requesting this, my conversation was rudely cut off by Tsion and I had to go through the whole conversation again with a different member of the team as my refund couldn't be processed using your automated chat function. I was then told by this member of staff that they wouldn't be able to do my refund either and that I would have to wait two days for another member of the 'special team' to get back to me. From start to finish this experience has been utterly shambolic and my issue still hasn't been resolved. It's a shame your customer service is so appalling as I've purchased quite a few products from Wayfair in the past - you're a poor representative for your suppliers and customers.