I purchased an in-stock product on October 10th with a quoted 2-3 week delivery. Within a few days I received an email that my product was in fact back ordered. Three more delays happened. I contacted them to learn more and they explained their website was incorrectly showing stock when it was in fact not available. They needed to place a special order from the manufacturer. I would never have purchased a back ordered item. I asked them if they could confirm I would receive my product by their latest updated delivery date and if not that I would like to cancel the order. They confirmed yes, that new date is correct. Upon reviving my delivery confirmation email, they had added over two weeks to the delivery time. I contacted them to cancel the order because the date was 6 weeks after I had ordered. They refused to issue a refund and told me all dates were subject to change. They then told me my options were to be charged $200 to re-route it back to their warehouse or just deal with this 5the delay. When it was finally delivered, they sent me the incorrect colour. I called customer service and they re-ordered me the correct colour. They also emailed the manufacturer to double check there wasn’t a labelling issue. The rep told me if there was in fact an issue she would immediately cancel the re-order and issue a refund. Sure enough, the manufacturer replied the next day and explained the colour advertised on Wayfair’s website (which I ordered) does not exist. Their photos are wrong and the reorder would just end up being the same incorrect colour we don’t want. I called customer service to have them cancel the re-order and issue me a refund. They told me no, and that I must wait for the supplier to confirm they are okay to cancel the re-order before giving me my money back. So now I’ll wait until between Monday-Wednesday to find out if Wayfair will begin the process of issuing a refund with my financial institution, which takes between 2-5 business days to be processed. They have continuously withheld information about their operations. They put themselves first in each of the many mistakes, asking me the paying customer to just deal with it. At this point they have made zero concessions for the multiple mistakes they’ve made. Not a single change to their operations to resolve this issues. Very curious when this issue will end up being resolved. Take this as a warning and do not shop at Wayfair. It’s truly not worth it. They would not be able to use these operations outside of the US/Canada where consumer shopping laws are so lax and in favour of the corporation. Shop locally or spend the money with a reputable company because you’ll likely end up spending that amount of money in your time waiting/communicating with them. Wayfair is a sketchy drop shipping scheme that ground their core operations on the backs of their consumers wallets and time. Update: they didn’t process my refund. I had to contact them 2 weeks after they said it would be processed and their CS rep relied “lol, we’re right on schedule”. I truly hope they continue to suffer financially.