Absolutely disgusted. I ordered tree was meant to be delivered today! Sat home ALL day with two small children waiting, decorations came down from the loft and have been sitting in the middle of the lounge waiting to go up. Well the Tree never arrived glass decorations sat in the middle of my lounge causing danger. Called for an update as I HAD NO delivery update whatever and started feeling worried that the tree wasn’t going to arrive. Upon speaking to reps it was clear that the item hadn’t even left the bloody warehouse. Had I not rang I would have been none the wiser. The agent then proceeded to tell me that my order wouldn’t even arrive for up to another week. Absolutely disgusting. Agent refused to cancel my order, agent refused to put me through to a manager and I am left feeling robbed! Wayfair have basically stolen my money. I paid good money for the tree, I didn’t buy it in your sales and wayfair have broken their side of the contract, therefore I am entitled to have my money back. Moreover the unhelpful narcissistic robots who answer the phone make you feel like rubbish, they don’t help and clearly have zero empathy. I have been practically forced to continue with the sale which is bullying and unethical. I will never ever again purchase from wayfair and strongly advise no one else does, especially on the run up to Christmas as they will not receive their items and will have to wait 10 days for a refund. Please do your research. This company’s reviews are also mainly fakes.