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James
Very poor service. Ordered a 10ft shed from Wayfar. Received an order confirmation advising that I would be notified when my order was being shipped. Details in my online account also say to expect contact from the supplier prior to delivery. Without any further communication, the product was simply left outside the front of my property early one morning in an insecure location. Luckily I'm able bodied and was able to move the many large panels and components into my back garden. This was a struggle and something I wasn't expecting to have to do on my own and it caused me to be late for work. It's a situation which would not have been at all easy to resolve for a disabled or elderly person. It's also a situation that would have been avoided if the expected prior communication had been received. I also intended to arrange help to erect the shed after receiving a confirmed delivery date. So the item is currently sitting in my back garden in pieces, getting wet as I didn't know it would be with me yet. Even now, the Wayfair order status still says the item is yet to be dispatched! I called Wayfair to raise a complaint and was advised there's nothing they can do. They actually tried to suggest this was a supplier issue, but I was quick to remind Wayfair that my transaction is with them, not their supplier. Effectively they'd rather receive a negative review than offer a goodwill voucher etc to compensate for their poor communication and service. Don't expect to be valued by this supplier.
1 year ago
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Wayfair has a 1.5 average rating from 2,236 reviews

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