I cannot begin to tell you how disappointing my last few interactions with Wayfair have been! They used to be very concerned with customer service, but the more they grow, the less they care. The last straw for me was one of my more recent purchases...I ordered a set of 2 chairs on October 18 with an estimated delivery day of Oct 22. I received an email that the chairs were on Backorder with an estimated delivery date of Dec 7. December 7th came and went and still no chair or notification. I called and spoke to someone who said that they would look into it and get back to me...days went by and I finally had to reach out again. When I finally spoke to a Wayfair employee, they assured me that they would get to the bottom of it. She informed me that although I had ordered a set of 2 chairs, the price I paid was for one. Mind you, the price I paid was the price on Wayfair! She informed me that the price difference from what I paid was over $1000...well, the set of 2 chairs (since my purchase to date) have ranged from $500-$572...I paid $283, so clearly not anywhere close to a difference of $1000. I called and left a voicemail and an email with Amy Gonzalez , the representative who had called and emailed me this incorrect information. After 6 days with no response by phone or email, I sent another email. This time, I received an email from Latasha W, stating the same incorrect information and that they were going to cancel my order (the one I have been waiting for for over 2 months). So once again I called and this time I was put in contact with a supervisor, Elizabeth, and she told me that Wayfair has the right to cancel any order regardless if it is their fault or not and that they would give me 15% off the chairs, which does not even cover how much they have gone up with the 'correct' price since after my purchase. I have spent thousands and thousands of dollars with Wayfair as well as sending several clients to them each year...not anymore. Wayfair's obvious lack of concern or willingness to make things right will have me taking my business to someplace that actually values my business. This is sadly just one example of many disappointing experiences with Wayfair as of late.