I placed an order for sofa and applied a 10% coupon. Two days later priced dropped $50. I cancelled the order immediately same day. After speaking to a representative over the phone I was assured that there is no need to cancel it and that she can reverse a cancellation, request a price adjustment and I should expect an email within 24 hours. I did not receive a confirmation email and when I called in again I was assured again that everything is fine. In a day I finally got an email that cancellation has been reversed. However I didn’t receive a refund for pricing adjustment. In two more days I called again and was told that they are runnIng behind the tickets and that I should hear back in another 3 days. Next day I got an email that price adjustment was rejected since a discount has been already applied. This is making no sense as the discount is not related to the price listed on their website, it is a first time customer coupon, so I simply could just cancel my order, place another order and apply a coupon on the dropped price. Apparently they just lied to me and I feel wayfair simply running a scam. I of course called again and asked to escalate it to the supervisor, I must say that supervisor was not enthusiastic at all in helping to resolve this issue other than “re-submitting the same ticket”, he sounded really annoyed that he even had to pick up the phone and talk to a client. When I asked if I will be able to cancel the order in case this ticket will be rejected again, he said “yes”. Next day they emailed that the ticket has been rejected and when I tried to cancel the order as supervisor told me Im eligible to do, they refused as order being already shipped, so even supervisor misinformed me again. This is by far the worst experience I’ve ever had with any online vendor. They are absolutely unprofessional, incompetent and careless liers who don’t follow their own policies, misinform customers and make fake promises. I should’ve check the reviews before even doing business with Wayfair. I warn everyone not to deal with this company! Even if your first orders will be ok, they eventually will screw you up as this only a matter of time.