They use DPD who are both reckless and useless. Ordered two desks on the 10th of Jan. Scheduled delivery for the 17th. Didn't turn up due to "weather conditions" despite Amazon, FedEX, and Royal Mail all braving the fierce millimeter of slush to deliver items over the next 13 days it took DPD to find my order. Once the two desks arrived (two days apart) they were both heavily damaged with holes in the boxes. The holes had DPD tape over them like that was supposed to hide their handy work? Opened the boxes and the main, wooden part of both desks had reasonable sized dents/crushed corners. During this whole process DPD had been telling me "being delivered today" every day for those 13 days. Wayfair had essentially washed their hands of it and refused to comment apart from "with the courier, we passed a message on to our Delivery Solutions team". I received one automated email from this supposed team before my desks showed up 5 days after I was supposedly escalated. Once the desks were delivered (damaged and 13 days late) the customer support reps fed me scripted lines repeatedly. After over an hour on the chat (this time - I had easily spent 4 hours on chats with them previously chasing up where the desks were, not to mention DPD...) they finally issued a refund after I posted photos of the damaged boxes and desk. Here's the kicker though. I don't get my money back until they have the desks back. So I have to wait on their courier who messed this whole thing up to begin with. They had no problem taking my money before the desks were in my possession, but are unwilling to give me my money back before the desks are in their possession. Reported them to Action Fraud and NCSC already but will be looking for other relevant parties to report to. And going to review anywhere I can find. Criminals.