I had an absolutely shockingly dreadful experience and was treated deplorably by wayfair. I will never buy from them again as a result. I placed a large order (almost £1,000) and they failed to deliver what I had ordered. I kept checking online and on multiple times I saw items were due to arrive, so waited in. The delivery dates always differed between wayfair's website, the auto emails and the courier. Once I had to cancel plans after receiving an email from an actual wayfair employee saying my very delayed picture was arriving that day (they lost the first, and then sent an incorrect product) - obviously it did not arrive. Some parts of my order never arrived. Some did - on different days than stated - but these were mostly badly damaged, dirty, of such poor quality, or so badly made they were dangerous. Over half of the products that I received had to be thrown away. Shockingly the damage was done before packaging - meaning damaged products were packaged and sent out. I contacted wayfair on multiple occasions by different means. They did not care. They lied, made up excuses, and did not do what they said they would. I chased for months and months as wayfair refused to contact me. They cannot (or will not) track their own deliveries. They have no control over quality or what is delivered. They did not meet their own delivery contract as stated on their website. For an online company this is simply inexcusable. All they seem concerned about is getting customers' money - they had our money for months before we received products or a refund - they did not care and had no reason to act. There was no follow up into products that should have been delivered - no-one ever contacted me - and no investigation was made into their failings. My online account still says I am waiting for products to be delivered - why has there been no follow up on this? They have no published complaints policy. When I asked staff how to raise a complaint they refused to say - absolutely inexcusable. I made 6 serious complaints to different departments - all were ignored. They refused to address my complaint; they would rather leave me unhappy and angry. I had to email the CEO before receiving a very brief reply from someone very low ranking. He was incredibly dismissive, mocked me, called me a liar, and refused to give compensation for the months of problems I had experienced, saying the refund I had received for damaged and undelivered products was my compensation. He took £5 from my wayfair account that was there after I had written a product review, and said I could not complain anywhere else as they are not covered by an ombudsman. I reviewed every product that I ordered, but most of them are not on their website as they will not allow negative and accurate reviews. Such absolutely shocking and atrocious treatment. They should not be allowed to trade.