In the past I have had good experiences with Wayfair but a year and a half ago I ordered a kitchen cart and we had it mostly put together when we realized there weren’t holes drilled on one side and the top was dented. I contacted them and was told replacement parts would be ordered. I waited a year, getting monthly notices that it was delayed. I finally called to cancel the parts and asked for a refund. I was told they would refund it and I didn’t have to send it back since we had started building it. They refunded it a few months later and immediately recharged me. I called and they said they need documentation. I told them everything was over the phone with customer service. I have to submit a claim with documentation that I never had in order to get a refund. So I’m out $374. It’s been a ridiculous almost 2 year headache.